Public Offer Agreement

Acceptance of the Public Offer

By accepting this Public Offer, you confirm your full agreement with all the terms and conditions set forth below and acknowledge that you clearly understand their content. Upon acceptance, you conclude a legally binding Service Agreement with Limited Liability Company “InsightOps” (hereinafter – the Contractor).

If you do not agree with any provision of this Public Offer or if any clause is unclear to you, please contact us by phone: +380 68 940 57 94 or email: llcinsightops@gmail.com before proceeding with the acceptance.

PUBLIC OFFER

Limited Liability Company “InsightOps” hereby offers individuals and legal entities (hereinafter referred to as the Customer, and collectively with the Contractor – the Parties, each separately – a Party) to enter into this Public Offer Agreement for the Provision of Services (hereinafter – the Agreement) under the terms and conditions specified herein and in accordance with the selected scope of services.

By joining this Agreement, the Customer acknowledges that it constitutes a public offer pursuant to Articles 633, 641, and 642 of the Civil Code of Ukraine.

The acceptance (hereinafter – the Acceptance) of this Offer shall be deemed to occur through any of the following conclusive actions:

• checking the box confirming “I have read and agree with the Public Offer”; and/or
• paying the invoice issued by the Contractor; and/or
• making an online payment for InsightOps services or training courses; and/or
• obtaining access to online materials or analytical services provided by the Contractor.

If the Customer does not agree with the terms of this Agreement, conclusion of the contract by accession is not possible.

1. GENERAL PROVISIONS

1.1. In accordance with Articles 633, 641, and 642 of the Civil Code of Ukraine, this document constitutes a public contract.

1.2. Acceptance of this Offer is considered a full and unconditional acceptance of all its terms and conditions and is equivalent to signing a written agreement between the Parties.

1.3. The fact of the Customer’s full or partial payment for the services constitutes acceptance of this Offer.

2. DEFINITIONS

2.1. Agreement (Offer) – a public contract between the Customer and the Contractor for the provision of analytical and consulting services, concluded by the Customer’s acceptance of this Offer. This Agreement is a contract of adhesion that may only be concluded by the Customer’s full acceptance of the proposed terms without reservations or modifications.

2.2. Acceptance of the Offer (Acceptance) – full and unconditional consent by the Customer to all terms of this Agreement by completing the registration form on the website and properly paying for the selected services. The Agreement concluded by way of acceptance of this Offer has full legal force in accordance with Article 642 of the Civil Code of Ukraine and is equivalent to a written agreement signed by both Parties. By submitting the registration form and making payment, the Customer is deemed to have read, understood, and agreed to all the terms of this Offer.

2.3. Contractor – Limited Liability Company “InsightOps”.

2.4. Customer – an individual or legal entity (or potential user) of the Contractor’s services who has provided personal data and consent to its processing, is legally capable, at least 18 years old, and has the legal right to enter into contractual relations with the Contractor.

2.5. Registration of the Customer (Registration) – completion by the Customer of an online registration form (Questionnaire) by providing personal data and consent to its processing.

2.6. Questionnaire – an electronic registration form to order services, completed by the Customer on the Contractor’s website to provide the necessary information for service delivery and to confirm conclusion of this Agreement.

3. SUBJECT OF THE AGREEMENT

3.1. The Contractor undertakes to provide the Customer with analytical and intelligence services, which include, but are not limited to:

• data analysis (business, financial, marketing, and other types);
• preparation of analytical reports;
• analysis of documents and information in accordance with the Law of Ukraine “On Information,” including searches in open data sources, public registers, and media, as requested by the Customer;
• consultations on analytical and compliance-related matters.

3.2. The scope and timing of specific services shall be determined in electronic correspondence, technical specifications, or other accompanying documents, which constitute an integral part of this Agreement.

3.3. Each Party guarantees that it possesses the legal capacity, rights, and authorisations necessary and sufficient for the conclusion and execution of this Agreement in accordance with its terms.

3.4. The Contractor is not obliged to verify the Customer’s compliance with the requirements of clause 2.4 of this Agreement and shall not be liable in the event of the Customer’s non-compliance.

3.5. All terms and conditions of this Agreement, as set out in this Offer, are binding upon both Parties. Prior to using any of the Contractor’s services, the Customer shall carefully review this Agreement and all related information published on the Contractor’s website.

3.6. Any person who does not agree with the terms of this Agreement shall refrain from registration and from using the Contractor’s services. A person who has accepted this Offer confirms familiarity and agreement with all its terms and is considered a Customer in accordance with this Agreement. The Customer may at any time review the current version of this Agreement on the Contractor’s website and is obliged to periodically re-read the information published there, including any updates regarding the services specified in clause 3.1.

4. PROCEDURE FOR CONCLUDING THE AGREEMENT

4.1. This Agreement is concluded under the terms of an adhesion contract (Article 634 of the Civil Code of Ukraine) and shall be deemed concluded from the moment of acceptance of this Public Offer by the Customer.

4.2. By accepting this Public Offer, the Customer confirms full and unconditional agreement with all its terms and conditions.

4.3. The Customer accepts this Offer by performing conclusive actions — specifically, by paying for the selected service as described in this Agreement.
In accordance with the Law of Ukraine “On Electronic Commerce,” this Agreement may also be confirmed by the exchange of electronic communications (email correspondence).

5. PRICE AND PAYMENT TERMS

5.1. The cost of services shall be determined individually, depending on the agreed scope and complexity of the work. Once paid, the price remains fixed for the Customer until completion of service delivery.

5.2. The cost of services does not include any commissions charged by banks or payment systems for processing payments and/or currency conversion. The Customer shall bear such additional transaction costs independently.

5.3. Payments for services shall be made by wire transfer to the Contractor’s bank account or through online payment systems used by the Contractor.

5.4. All payments are made in the national currency of Ukraine (UAH), according to the official exchange rate of the National Bank of Ukraine on the date of payment.

5.5. Payments, whether full or partial, are non-refundable.

5.6. The Customer shall not demand reduction in service price or refund in cases where they have not used the services or believe that the services were not provided in full. Service delivery shall be deemed completed upon the Contractor’s submission of the analytical report to the Customer via email.

6. PROCEDURE AND TERMS OF SERVICE PROVISION

6.1. Analytical services shall be provided in stages according to the task set by the Customer and agreed upon through electronic correspondence.

6.2. General procedure for service provision:

Collection of requirements and task setting:
The Customer provides the Contractor with a description of the analytical problem or objective, source data (via form, CSV, Excel, CRM/ERP/API access, etc.), and expected outcome.

Execution of analytical work:
The Contractor performs analytical processing in accordance with the agreed specification.

Delivery of results:
Final analytical materials are delivered to the Customer in an agreed report format (PDF, PPTX, Excel, Power BI, Looker Studio, etc.).
The Customer may submit justified comments within five (5) business days. In the absence of such comments, the service shall be deemed duly provided.

6.3. Standard service delivery timelines:

• Minimum term for individual analytical tasks — three (3) business days after receipt of complete data and payment;
• Average term — five (5) to ten (10) business days, depending on complexity;
• Specific deadlines are defined for each task separately.

6.4. If the scope, data, or technical requirements change, the Contractor may revise the completion period with prior notice to the Customer.

7. RIGHTS AND OBLIGATIONS OF THE PARTIES

7.1. Contractor’s obligations:

7.1.1. To provide services to the Customer in accordance with this Offer.
7.1.2. To require payment for the services rendered according to the agreed quotation.

7.2. Contractor’s rights:

7.2.1. To engage third parties for service delivery without prior approval from the Customer.

7.3. Customer’s obligations:

7.3.1. To accept and pay for services as stipulated herein.
7.3.2. To provide timely and accurate information required for service provision.
7.3.3. To refrain from disseminating false, defamatory, or unlawful information that may harm the Contractor’s reputation, promote hostility, or violate Ukrainian or international law.
7.3.4. To refrain from any actions that may constitute a criminal or administrative offence or infringe on the rights of the Contractor or third parties.
7.3.5. Not to reproduce, copy, sell, or use for commercial purposes any information or materials obtained from the Contractor, except for personal non-commercial use.

7.4. Customer’s rights:

7.4.1. To receive information regarding the progress of service delivery.

9. DISCLAIMER OF WARRANTIES

9.1. The Customer acknowledges that they use the Contractor’s services at their own discretion and risk.

9.2. The Contractor bears no responsibility for any unrealised results, lost profits, reputational risks, or other consequences arising from the use of its services.

9.3. Results may vary among different Customers. By using the Contractor’s services, the Customer waives any claims related to the outcomes of such services.

9.4. The Customer understands that disagreement with the Contractor’s analytical conclusions does not constitute grounds for refund.

10. DISPUTE RESOLUTION

10.1. In the event of any disputes, the Parties shall take all reasonable steps for pre-trial (amicable) settlement.

10.2. Pre-trial claim procedure is mandatory. Claims shall be considered within twenty (20) calendar days of receipt.

10.3. If the dispute cannot be resolved amicably, either Party may refer it to a competent court. The Parties agree that any disputes shall be resolved in the court of the Contractor’s location.

11. TERM OF THE AGREEMENT

11.1. This Offer enters into force upon acceptance and remains valid until full performance of the Parties’ obligations.

11.2. The Contractor may unilaterally terminate the Agreement in case of Customer’s breach. Notice of termination shall be sent to the Customer’s email address specified during registration. Payments already made shall not be refunded.

11.3. The Contractor may amend this Agreement unilaterally without prior notice. Changes become effective upon publication of a new version on the website: https://insightops.com.ua.
The Customer’s continued use of the Contractor’s services or website after publication constitutes acceptance of the updated terms. If the Customer disagrees, they must cease using the services.

12. FORCE MAJEURE (ACTS OF GOD)

12.1. Neither Party shall be liable for failure or delay in performance caused by force majeure circumstances beyond its control and without fault or negligence.

12.2. Such events include, but are not limited to: war, armed conflict, hostilities, blockades, embargoes, terrorist acts, revolutions, strikes, natural disasters (floods, earthquakes, hurricanes, pandemics), power outages, government restrictions, or other extraordinary events.

12.3. The fact and duration of force majeure must be confirmed by a competent authority in accordance with Ukrainian law. The affected Party shall notify the other Party in writing within ten (10) calendar days.

12.4. The Contractor may notify Customers of force majeure by publishing a notice on the website, which shall be deemed official notification.

13. OTHER TERMS

13.1. By accepting this Agreement, the Customer grants the Contractor the right to collect, process, and store personal data in accordance with the Privacy Policy.

13.2. The Contractor may amend this Agreement unilaterally with prior notification. In case of disagreement, the Customer may terminate the Agreement unilaterally.

13.3. Unless otherwise specified herein, standard contractual provisions established by Ukrainian law shall apply.